The Specific Support Center (SSC)

The SSC offers access to a Helpdesk by writing support@biovel.eu. Depending on your inquiry, we might follow up with direct communication through skype or WebEx, or by phone. Through a triage process, we aim at delivering fast, effective, and friendly support.

The documentation of the workflows is regularly updated as we keep releasing new versions of our products. The documentation is available here.

The SSC also writes a Glossary of frequently used terms in the BioVeL project. As we develop more products, we also increase our Frequently Asked Questions section. We welcome your suggestions and entries at contact@biovel.eu.

We are in the process of developing training events. If you wish to receive training in using our workflows and services, please write contact@biovel.eu and we will organise a training session for you.

We are very eager to hear back from you, and would be grateful if you could send us your comments through this survey.

For more information, please write contact@biovel.eu.

This activity is led in collaboration with LifeWatch.