The Specific Support Center (SSC)

mainganteelrThe SSC offers access to a Helpdesk by writing Depending on your inquiry, we might follow up with direct communication through skype or WebEx, or by phone. Through a triage process, we aim at delivering fast, effective, and friendly support.

The documentation of the workflows is regularly updated as we keep releasing new versions of our products. The documentation is available here.

The SSC also writes a Glossary of frequently used terms in the BioVeL project. As we develop more products, we also increase our Frequently Asked Questions section. We welcome your suggestions and entries at

We are in the process of developing training events. If you wish to receive training in using our workflows and services, please write to and we will organise a training session for you.

We are very eager to hear back from you, and would be grateful if you could send us your comments through this survey.

For more information, please write to

This activity is led in collaboration with LifeWatch.

Overview of the SSC

barquelrThe Specific Support Center (SSC) is under construction.

It is already offering a Glossary.

It will also offer a reactive Helpdesk, on-line tutorials and training workshops. The SSC will offer a single support channel that may trigger more specific ("internal") support requests depending on the situation.

This activity is led in close collaboration with LifeWatch.

For more information, please write to




19 February 2015

At the final review of the project by the EC, one of the reviewers said: “Incredible work done with a community that is not unified. Remarkable work. It opens for new development in a near future. Hope for success. Good project. Happy that you have been financed three plus years ago.”

Read all about the project and its results in the Project Final Report or read the Executive Summary only.